Privacy Policy
This privacy policy governs the manner in which Era Packaging Solutions collects, uses, maintains, and discloses information collected from users of our online platform. This policy applies to our site and all products and services offered by Era Packaging Solutions.
Information Collection
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site-related activities.
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
Cookies and Web Browser Cookies
Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
How We Use Collected Information
Era Packaging Solutions collects and uses users personal information for the following purposes:
* To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
* To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
* To improve our site: We may use feedback you provide to improve our products and services.
* To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
* To send periodic emails: The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Data Protection and Legal Basis for Processing
We process personal data based on several legal bases, including:
* Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
* Contract: Where our processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
* Legal Obligation: Where our processing is necessary for us to comply with the law.
* Legitimate Interests: Where our processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights or interests.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sharing Your Personal Information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third Party Websites
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.
Your Rights
Under data protection laws, you have rights including:
* The right to access: You have the right to request copies of your personal data.
* The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
* The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
* The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
* The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the physical address provided below.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Children's Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
Era Packaging Solutions has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Era Packaging Solutions
28 Jalan Utarid U5/13, Seksyen U5,
Shah Alam, Selangor,
40150
Malaysia